Warranty

At Iowa Window & Door, we stand behind the quality of both the products we install and the workmanship we provide. This Warranty Policy explains the warranty coverage available for products installed by Iowa Window & Door, including manufacturer warranties provided by ProVia and any applicable labor warranty offered by our company.

By purchasing products or services from Iowa Window & Door, you acknowledge and agree to the terms outlined below.

Manufacturer Warranty — ProVia Products

Many of the windows and doors installed by Iowa Window & Door are manufactured by ProVia and may include manufacturer-backed warranty coverage.

Warranty coverage varies depending on the specific product line, materials, glass package, hardware, finish, and other selected options.

ProVia warranties may include:

• Lifetime limited warranty coverage
• Transferable warranty protection for future homeowners
• Coverage for manufacturing defects
• Glass and seal failure protection
• Hardware and finish coverage
• Component-specific warranty terms

Complete warranty details are provided directly by ProVia and are subject to the manufacturer’s official warranty documentation and limitations.

For complete warranty information, customers should review all warranty materials provided at the time of installation.

Iowa Window & Door Labor Warranty

In addition to manufacturer warranties, Iowa Window & Door may provide a separate workmanship or labor warranty covering installation-related issues.

Our labor warranty may include coverage for:

• Installation workmanship defects
• Installation adjustments
• Issues directly caused by installation errors
• Service support related to installation performance

Warranty duration and coverage terms may vary depending on project scope, product type, and installation conditions.

Labor warranty coverage applies only to work completed directly by Iowa Window & Door.

Warranty Registration

Some manufacturer warranties may require registration in order to activate full coverage benefits.

Customers are responsible for completing any required manufacturer registration forms unless otherwise stated in writing by Iowa Window & Door.

Warranty registration information may require:

• Product details
• Installation date
• Customer contact information
• Order or invoice details

Customers should retain copies of all warranty documents, invoices, and registration confirmations for future reference.

Warranty Claims

If you believe there is a product defect or installation-related issue covered under warranty, please contact Iowa Window & Door directly.

To help us process your request efficiently, please provide:

• Customer name
• Project address
• Approximate installation date
• Description of the issue
• Photos of the issue when possible

Our team will review the concern and determine whether the issue may fall under:

• Manufacturer warranty coverage
• Labor/workmanship warranty coverage
• Standard service or maintenance support

Additional inspections may be required before warranty approval.

What Is Generally Covered

Depending on the applicable warranty terms, coverage may include:

• Manufacturing defects
• Product material defects
• Seal failures
• Certain hardware malfunctions
• Installation workmanship issues
• Approved repair or replacement services

Coverage is subject to the original manufacturer’s warranty documentation and Iowa Window & Door labor warranty terms.

What Is Not Covered

Warranty coverage generally does not include:

• Damage caused by misuse, abuse, neglect, or accidents
• Improper maintenance or cleaning
• Unauthorized modifications or repairs
• Damage caused by natural disasters or severe weather
• Normal wear and tear
• Condensation caused by environmental conditions
• Structural issues unrelated to installation
• Cosmetic concerns reported after installation acceptance
• Labor performed by third parties

Additional exclusions may apply depending on manufacturer policies and project conditions.

Limitation of Liability

Iowa Window & Door’s responsibility under any warranty is limited to the repair, replacement, or adjustment of covered products or workmanship issues as determined appropriate by Iowa Window & Door and/or the manufacturer.

Iowa Window & Door shall not be liable for:

• Indirect damages
• Incidental damages
• Consequential damages
• Loss of use
• Property damage unrelated to covered work
• Delays caused by manufacturer lead times or product availability

Some states may not allow certain limitations, so portions of this section may not apply in all situations.

Transferability

Certain ProVia manufacturer warranties may be transferable to future property owners, subject to the manufacturer’s transfer requirements and limitations.

Customers should review the specific warranty documentation for transfer eligibility and procedures.

Changes to This Warranty Policy

Iowa Window & Door reserves the right to modify or update this Warranty Policy at any time without prior notice.

Updated versions will be posted on this page with a revised effective date.

Contact Us

If you have questions regarding warranty coverage, service requests, or warranty registration, please contact us:

Iowa Window & Door
Granger, Iowa
Serving Des Moines & Central Iowa

Phone: (515)480-9364
Email: info@iowawindowanddoor.com

We appreciate the opportunity to serve Iowa homeowners and stand behind the work we provide.